Last updated: 25-12-2025

At On Road Mechanics, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services in Dubai and across the UAE.

Interpretation and Definitions

Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.

Definitions
For this Privacy Policy:
The company referred to is On Road Mechanics, Dubai, UAE.
Website refers to https://onroadmechanics.com
Service refers to roadside assistance and on-site car services provided by On Road Mechanics.
You means the individual accessing or using our Website or Service.
Personal Data is any information that identifies an individual.
Usage Data refers to data collected automatically when using the Website.
Cookies are small files placed on your device to improve the user experience.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:
Full name
Email address
Phone number
Company name
Location details
Any message you submit through our forms

Usage Data
Usage Data is collected automatically and may include your IP address, browser type, pages visited, time and date of visits, and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies help us:
Improve website performance
Understand user behaviour
Remember your preferences

You can instruct your browser to refuse Cookies or indicate when a Cookie is being sent. However, some parts of our Website may not function properly without them.

Use of Your Personal Data

On Road Mechanics may use Personal Data for the following purposes:
To provide and maintain our Service
To contact you regarding service requests or inquiries
To manage customer support
To improve our Website and services
To send updates or important information related to our services
To comply with legal obligations in the UAE

We do not sell or rent your personal data to third parties.

Retention of Your Personal Data

We will retain your Personal Data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements under UAE laws.

Transfer of Your Personal Data

Your information may be processed at our operating offices in Dubai or other locations where service providers are located. We ensure that adequate security measures are in place to protect your data during any transfer.

Delete Your Personal Data

You have the right to request access to, update, or delete your Personal Data. You can do this by contacting us using the details provided below.

Disclosure of Your Personal Data

We may disclose your Personal Data in the following situations:

Business Transactions
If On Road Mechanics is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

Legal Requirements
We may disclose your Personal Data if required to do so by law in the UAE or in response to valid requests from public authorities.

With Service Providers
We may share your data with trusted partners who help us operate our Website and deliver services, under strict confidentiality.

Security of Your Personal Data

The security of your Personal Data is important to us. We use reasonable measures to protect your information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personal data from children. If you believe your child has provided us with Personal Data, please contact us so we can remove it.

Links to Other Websites

Our Website may contain links to other sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or practices of third-party websites.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated date. You are advised to review this Privacy Policy periodically.

Compliance with UAE Data Protection Laws

On Road Mechanics complies with applicable data protection regulations in the United Arab Emirates, including Federal Decree Law No. 45 of 2021 on the Protection of Personal Data, to ensure your information is handled responsibly.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

On Road Mechanics
Address: 21 Building C, Satwa, Dubai, UAE
Email: assist@onroadmechanics.com
Phone: +971 52 898 7417
Website: https://onroadmechanics.com

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